Shipping policy
Shipping Policy
We ship all orders via UPS Mail Innovations, a hybrid shipping service that combines the network of UPS with the last‑mile delivery of the USPS (United States Postal Service). This allows us to offer fast, reliable, and cost‑effective shipping for your orders.
Order Processing Time
Most orders are produced and shipped within 2 to 4 business days after your order is placed. Orders placed on weekends or holidays will begin processing on the next business day.
Tracking Your Order
Once your order ships, you’ll receive an email with tracking information. You can use this tracking number to follow your package directly on the carrier’s website (UPS or USPS).
Because tracking information is provided and updated by the carrier, the data shown on the tracking page may vary depending on the site you use. Please note that we have no control over what the tracking page displays, and any questions about delays or missing updates should be directed to UPS or USPS directly.
Shipping Locations
We currently ship to addresses within the United States. International shipping is not available at this time.
Lost or Damaged Packages
If your package shows as delivered but you haven’t received it, or if your order arrives damaged, please contact us at info@nyourcitystreetwear.com with your order number and photos of the issue. We will work with you to resolve the problem in accordance with our Terms of Service and Return/Refund Policy.
Questions About Shipping?
If you have any questions about your shipment, processing time, or delivery, feel free to reach out to us at info@nyourcitystreetwear.com. We’re here to help and committed to making your experience quick, reliable, and hassle‑free.